At the start of the project, the communication channels and responsible contacts are clearly defined. Throughout the process, regular updates are shared at the agreed stages, and progress is communicated transparently.
Feedback is collected in writing and incorporated into the project plan.
After launch, technical support requests can be submitted via email or through the designated support channels. All requests are logged and evaluated according to priority.
All projects are carried out under contract, and the scope is defined in writing. This makes the process clear and secure for all parties.
Project files, access permissions, and technical information are managed in a controlled manner. When necessary, confidentiality principles are strictly observed.
In addition, maintenance, updates, and support processes for launched projects are handled in a planned way; all requests are recorded and managed professionally.